What should you do when assisting a passenger with mobility challenges?

• A. Offer assistance, provide seating accommodation, and coordinate with the lead
• B. Move them without consent
• C. Refuse help
• D. Tell them to reschedule

Answer: (A)

Providing respectful, proactive assistance to passengers with mobility challenges is essential. The best approach is to offer help, ensure seating accommodations are arranged, and coordinate with the lead to get the right support in place. This means asking how you can assist, guiding the passenger as needed, helping with boarding and seating, and making sure there’s space for any mobility aids. Involving the lead ensures that any special seating or equipment needs are handled properly and in line with safety procedures. Moving someone without consent, refusing to help, or telling them to reschedule all miss the basic obligation to support comfort and safety and can create unnecessary delays or risks.