What is the appropriate action when assisting a passenger who uses mobility equipment to ensure safety?

• A. Provide assistance per accessibility policies and coordinate with the team to ensure safe seating and passage.
• B. Move the chair without consent.
• C. Leave the passenger to decide.
• D. Seat the passenger in the farthest location.

Answer: (A)

Assisting a passenger who uses mobility equipment centers on safety and following established accessibility policies. The best approach is to provide help in line with those policies and to coordinate with the rest of the crew to ensure the seating is safe and the passage through the cabin remains clear. This means offering specific assistance, obtaining the passenger’s preferences, and working with teammates to determine how the device will be positioned, secured, or stored and which seating arrangement provides the best access and egress. By communicating with the lead flight attendant and the rest of the crew, you ensure everyone understands the plan, helping the passenger board, be seated, and move about the cabin without unnecessary risk.

Moving the chair without consent, leaving the passenger to decide alone, or seating them without coordinated planning all fail to prioritize safety and policy, and can create unsafe conditions or accessibility barriers.