If a seating request near an emergency exit conflicts with policy, who should you consult?

• A. The passenger's travel companion.
• B. Security only.
• C. The lead and captain.
• D. The flight scheduler.

Answer: (C)

Decisions about seating near an emergency exit when policy conflicts must be made by the crew in command on board. The lead flight attendant coordinates cabin operations and ensures policy compliance, while the captain has the ultimate authority over flight safety. Together they evaluate the situation, confirm whether the passenger meets the safety criteria for sitting at an exit row, and decide whether to accommodate or deny the request. A passenger’s travel companion has no authority to override safety rules, security’s role is to handle security concerns—not to interpret seating policy, and the flight scheduler isn’t on the aircraft to make or change seating decisions. So the correct action is to consult the lead and captain.