If a passenger asks to rearrange seating after boarding, what is the correct course of action?

• A. Refuse the request and leave the passenger in original seat.
• B. Check the policy, consult the lead, and assist with the re-seating if possible.
• C. Move other passengers to accommodate the request.
• D. Defer to captain to decide after takeoff.

Answer: (B)

Handling a seat-change request after boarding comes down to safety and policy, with clear guidance from a supervisor. The best approach is to check the airline’s policy on post-boarding seating changes, then involve the lead or supervisor to determine if the move is feasible without impacting safety, timing, or cabin flow. If approved, assist with the re-seating by locating the passengers, confirming consent, and updating the seating chart so the crew and flight deck have the current arrangement.

This approach keeps operations consistent and ensures that any change won’t interfere with safety procedures, exit-row restrictions, or ongoing service. It also avoids delaying departure or creating confusion among other passengers.

If a change isn’t permissible, you can offer alternatives like staying in the current seat or exploring options for a future flight. Moving other passengers or deferring the decision to after takeoff would disrupt safety and operations, so those aren’t appropriate.